Gerdau SAP installation causing delays: buyers

Mar 06, 2013 | 03:56 PM | Samuel Frizell

Tags  Gerdau Long Steel North America, SAP software system, shipment delays, rebar, wire rod, merchant products, Samuel Frizell

NEW YORK — A new software system at Gerdau Long Steel North America intended to streamline shipping and improve efficiency has temporarily had the opposite effect, sources familiar with the situation told AMM, reportedly causing short-term delays and order complications at a number of the company’s steel mills across North America.

The new software from German company SAP AG was installed at 11 mills in February with a goal of making shipping and processing easier and allowing the steelmaker to communicate more effectively with customers (amm.com, Jan. 17). Shipping from the facilities was intentionally suspended for four days in early February while the company transitioned to the new system, a spokesman said at the time.

But according to a number of customers, shipping delays have persisted in the weeks since the software implementation, with at least one customer reporting delays of up to a month.....





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