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FAQ

Click the arrow to help with questions you have about American Metal Market or with your subscription account.

Questions about your subscription or free trial

    Q. How do I subscribe? 

    A. You can subscribe online by clicking here or you can call our subscription sales department or (877) 638-2856 or email hello.amm@fastmarkets.com  between 9am and 5:30pm EDT.

    Q. What is the duration of my subscription?

    A. Each paid license term for Fastmarkets AMM lasts 12 months from the date of payment.

    Q. My contact details have changed. How can I update them?

    A. You can contact customer service to update your contact details at (312) 366-2530 Monday - Friday 9am - 5pm EDT.

    Q. I am a new subscriber. What is my username and password?

    A. You should have received a welcome email from customer service shortly after your payment was processed. This email contains instructions on how to retrieve your login information. Your username is your registered email address. To reset your password, click here.

    Q. I have forgotten my username or password.

    A. You can request your login details here. You will need to enter the email address associated with your account.

    Q. I would like to change my password, how do I do that?

    A. Click here to visit the 'Preferences' section of our website where you can change your password.

    Q. I’d like to upgrade my subscription to include the full archive or add LME live feed. How do I do this?

    A. You can contact our subscriptions sales department at (877) 638-2856 or via email to upgrade your subscription. This department is available between 9am and 5:30pm EDT.

    Q. My colleagues need to access Fastmarkets AMM. Are there discounts available for group subscriptions?

    A. Group subscription benefit from our best rates. For full information on group subscriptions and how they offer the best value for your company, request a quote.

    Q. When does my subscription expire?

    A. Your expiration date is displayed in the top right corner of the homepage when you are logged in, for example:



    Q. How can I renew my subscription?

    A. When you are logged in to your Fastmarkets AMM account, you can renew your subscription online by clicking on the ‘Renew’ button at the top right of the screen. If you prefer to renew over the phone, please call our sales department at (877) 638-2856  between 9am and 5:30pm EDT.

    Q. Where can I download today’s edition of Fastmarkets AMM Daily?

    A. You can find a link to download today’s issue in the header of www.amm.com. You must be logged in to your account to download the issue.

    Q. Where can I download an older issue of Fastmarkets AMM Daily?

    A. You can download an older version of AMM Daily, by first logging into your account then clicking on the ‘News’ tab. From there you’ll see an option to ‘View Back Issues’ where you can select the date of the issue you would like to view.

    Q. Where can I download Metal Market Magazine?

    A. Once you are logged in to your account on www.amm.com, click on the ‘Magazine’ tab at the top of the page. From there (depending on your subscription level) you can download the current issue of Metal Market Magazine or download older issues from our archive.

    Q. I have received an invoice, but I have already paid. What do I do?

    A. It’s not uncommon for invoices and payments to cross in the mail. Please allow up to two weeks for payment to be processed in addition to mail time. You can also contact customer service with any questions regarding payment.

    Q. How long does my free trial last?

    A. Your free trial to Fastmarkets AMM lasts for two weeks.

    Q. What is included in my two-week free trial?

    A. Each free trial includes the following:

    • Fastmarkets AMM Daily emailed to you every evening with a round-up of the essential news in your market to save you searching for important information
    • Limited access to www.amm.com with live news from our global editorial network to keep you up to date 24/7
    • Limited access to our extensive pricing database with Fastmarkets AMM proprietary pricing, which is widely used as the industry standard so you can track the fair price of material you are buying or selling
    • Option to set up news alerts on www.amm.com and we’ll inform you as soon as a story of interest breaks or a price changes to make sure you stay one step ahead of the competition
    • Access to current Metal Market Magazine on www.amm.com, with in-depth features to give you deeper insight on certain aspects of the industry

    Q. I am not receiving my Fastmarkets AMM Daily email. What can I do?
     
    A. You may need to add our domain name to your Safe Senders List in order to start receiving the Fastmarkets AMM Daily email. Your IT department may be able to do this for you, or you can follow the steps here.
    If you still do not receive the Fastmarkets AMM Daily email, please contact our customer service department at customersuccess@fastmarkets.com  or (312) 366-2530.

    Q. My company subscribes, does that mean I can share my copy of Fastmarkets AMM’s Daily issue or share my log-in details to www.amm.com with my colleagues?

    A. To see a full explanation of what you can and cannot do with your Fastmarkets AMM subscription, see our terms of use statement.

General questions about American Metal Market and our content

    Q. Where can I find my username and/or password?

    A. Please see our support page for questions about your username or password.

    Q. Can I access www.amm.com from my mobile device?

    A. Yes! Fastmarkets AMM is optimized for mobile devices. You may also download our mobile app for iOS devices.

    Q. How do I set up keyword news alerts?

    A. With keyword news alerts, you will receive an email every time a story of interest breaks. Once you log in, go to the Preferences section found at the top right corner of the page and from there you can enter your keywords.

    Q. How do I set up price change alerts?

    A. To save time checking prices, we will email you when a price changes for a material you are tracking. To set this up: 

    1. Log into your Fastmarkets AMM account
    2. Search for your material in Price Tracker 
    3. Check the box next to the material and select ‘Save to My Prices' at the bottom of the page
    4. Click on My Prices and check the box next to the material name. Click on 'Set Up Email Alert' and select how frequently you wish to receive alerts. 

    For assistance setting up your price change alerts, please contact our customer service department at customersuccess@fastmarkets.com. 


    Q. When did Fastmarkets AMM first publish market information?

    A. We have been the leading price reporting agency since 1882.

    Q. How frequently does Fastmarkets AMM publish an issue?

    A. We publish content daily. As a subscriber you will receive Fastmarkets AMM Daily, which is a compilation of the previous days' prices and the most important news stories, sent directly to your inbox every business day (note: we do not publish on major US holidays). In addition, we update our online news feed throughout the day via our global editorial network. Current pricing and news stories can also be accessed through our mobile app.

    Q. How do you determine what stories go into Fastmarkets AMM Daily?

    A. Our experienced editors compile the Fastmarkets AMM Daily edition by choosing stories that they deem to be the most important or breaking news in the industry, to give you, the reader, the most comprehensive view of what is currently happening in the marketplace.

    Q. What materials pricing do you cover?

    A. You can find a comprehensive list of all our pricing, here.

    Q. Can I follow Fastmarkets AMM on Twitter, LinkedIn, Facebook and Google+?

    A. Yes, you can follow us on Twitter to get updated with news stories throughout the day. You can also join our LinkedIn group for networking and discussion opportunities. Like us on Facebook and add us to your Circles on Google+.

    Q. Do you have any sister publications?

    A. Yes, we have a number of sister publications all of which can be found here.

    Q. How do I send a letter to the editor?

    A. You can email our editors at editorial@fastmarkets.com or mail your letter to Editor, American Metal Market, 1120 Ave of the Americas, Fl 6, New York, NY 10036.

    Q. How can I contact a member of editorial?

    A. Contact information for each editorial staff member is found on the last page of each Fastmarkets AMM Daily published. You can also contact customer service at 312-366-2530 for this information.

    Q. Where can I download today’s edition of Fastmarkets AMM Daily?

    A. In addition to accessing today's issue in your email inbox, you can find a link to download the issue in the header of www.amm.com. You must be logged in to your account to download the issue.

    Q. What if I have not been receiving my Fastmarkets AMM Daily email?

    A. The first thing to do will be to add our email domain to your Safe Senders list. If you have already done this, please contact customer service at 312-366-2530 for assistance.

    Q. Where can I download an older issue of Fastmarkets AMM Daily?

    A. You can download an older issue of Fastmarkets AMM Daily by first logging into your account, then clicking on the News tab. From there, you’ll see a section headed 'AMM Daily,' where you have the option to click on 'Download Today's Issue', 'Previous Day's Issue' or ‘View Back Issues,’ which will allow you to select the date of the issue you would like to view.

    Q. Where can I view or download the Metal Market Magazine?

    A. Once you are logged in to your Fastmarkets AMM account, click on the Magazine tab. From there (depending on your license level) you can download the current issue of our magazine or download older issues from our archive.

    Q. I haven't received my edition of Metal Market Magazine for the past few months. How can I receive these issues?

    A. Please contact customer service at 312-366-2530 to verify that we have the correct physical address on your license. Extra copies of the magazine can be mailed upon request.

    Q. I want to submit a press release or I have a story idea. How do I do that?

    A. To submit a story idea or press release, please email us at editorial@fastmarkets.com.

    Q. How do I seek permission to redistribute a story that mentions my company?

    A. Please contact customer service for more information on how you can use our stories at 312-366-2530. For more information on distribution of our information, see our terms of use and data page.

Advertising with American Metal Market

    Q. Where can I find out about advertising opportunities with Fastmarkets AMM?

    A. You can contact our Advertising department for full details on rates and individually tailored packages.

    Q. Can I place a classified ad in your magazine?

    A. Yes, we have different options available you. Please contact Adelaida Montilla, at (212) 224-3937or email adelaida.montilla@fastmarkets.com.

    Q. How do I get a copy of your media kit?

    A. For our media kit, please contact Mary Connors, at (646) 274-6250 or email mconnors@fastmarkets.com.

Questions about AMM Events

    Q. Do you host any conferences or events?

    A. Yes. Fastmarkets AMM hosts a number of industry events around the country each year to bring together senior executives for networking and learning opportunities. See our full calendar of events, here.

    Q. How do I sign up for a Fastmarkets AMM event?

    A. You can register online from each individual event page, or you call our events sales team at (212) 901-3828 between 5am and 5pm Pacific. See a full list of upcoming Fastmarkets AMM events, here.

    Q. I am interested in speaking an Fastmarkets AMM event, who should I discuss this with?

    A. If you are interested in speaking at one of our upcoming events please contact us at conferences@fastmarkets.com.

    Q. I would like to find out more about sponsorship and exhibit opportunities at a Fastmarkets AMM event. Who should I contact?

    A. Please contact Mary Connors, VP of sales, for full information at (646) 274-6250 or email mconnors@fastmarkets.com.  

 

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