Price Tracker FAQ Page
We are proud to offer a pricing tool created with you in mind. We understand that business is busy and time is valuable, so we have equipped Price Tracker to help you access pricing and metals information quickly. Fastmarkets AMM data license holders are able to access trusted our pricing with ease and simplicity.
Access Price Tracker how-to videos here.
Want a demo of Price Tracker? Call 312-366-2530 or email Customer Success today.
Not a current license holder? Call to schedule your free, no obligation demo today and ask about getting 2 FREE weeks of access and our proprietary pricing.
There has never been a better time to purchase a data license .
Q. Why was Price Tracker created?
A. Behind the scenes over the past few years, we surveyed a number of subscribers that primarily accessed us for its prices. These subscribers asked us to create a tool that would maximize efficiency, ease of use and improve workflow. We incorporated this feedback to create Price Tracker.
Q. What are some of the highlights of Price Tracker?
A. Here are just a few examples of the improvements we made:
Searching for prices will now provide subscribers with quick results after entering just a few key words.
The "auto-suggest" search option reduces the time it takes to find what you are looking for. Also included are filters by location, commodity and source to help narrow your results even further without having to repeat queries.
View and compare the history of multiple materials at one time.
An intuitive sorting capability that organizes results in more ways than previously possible.
Upgraded charting and downloading capabilities allows subscribers greater control in utilizing data.
Every metal price published will have a landing page describing the specifications and methodology for that material.
Enhanced search options for historical metal prices enables subscribers to quickly compare pricing trends over set periods of time or by customized variables.
Q. Will I have to download anything to use Price Tracker?
A. No additional downloads are necessary. Price Tracker will only require an up-to-date browser to operate. For best performance, we recommend the minimum required browsers as follows:
Internet Explorer: Version 8.0 and above
Chrome: Version 40.0 and above
Firefox: Version 35.0 and above
Safari (iOS): Version6.1 and above
Attempting to use older browser versions not listed above will cause compatibility issues with Price Tracker. We advise all subscribers to upgrade or consult with your company's IT department for assistance in doing so. Please contact customer service at (412) 765-2580 if you have any questions.
Q. What happened to saved My Prices data and information?
A. Price Tracker did not have an impact on saved pricing data in My Prices. If your saved prices are missing, please contact customer service at (312) 366-2530 for assistance.
Q. Did the changes affect email alerts or saved preferences?
A. No, all saved email alerts and preferences remain the same--keeping license holders continually in-the-loop of all metals pricing and news as predefined.
Q. Is there an option to read a user manual or get a demo?
A. Price Tracker is designed to be intuitive and simple to use. A user guide will be available, as well as free training sessions with our Customer Success team if you wish to further educate yourself on Price Tracker's best practices. Click here to schedule a quick success walk-through that will help you get started.
You can also access Price Tracker how-to videos here.
Q. Who may I contact in case I have any questions or concerns?
A. If you have any questions, concerns or issues, please do not hesitate to contact customer support at 312-366-2530 or firstname.lastname@example.org.